We want you to be satisfied with your essencemakeup.com purchase. You may return or exchange essencemakeup.com merchandise for a 100% money-back guarantee, within 60 days of your order. Online purchase returns will receive a refund of the price of the product and any applicable taxes issued in the original form of payment used to purchase the item. To start your return/exchange, please send your items back to 55 5th Ave New York NY 10003 Suite 1601. Please include your order number in the returned package. Shipping costs will not be refunded. Return labels are at the expense of the customer. Please note that returns and exchanges will be processed within one week from the time the tiesm are received at our warehouse.