Orders and shipping

what is your return policy?
We want you to be satisfied with your essencemakeup.com purchase. You may return or exchange essencemakeup.com merchandise for a 100% money-back guarantee, ...
Tue, 16 Nov, 2021 at 12:37 PM
Do you charge sales tax?
Sales tax is applied to orders shipping to New York or New Jersey
Tue, 16 Nov, 2021 at 12:38 PM
How long will it take for my order to arrive?
Please allow 72 business hours for processing of standard/ground delivery hours. If standard shipping is selected, please expect your order to arrive in 3 –...
Tue, 16 Nov, 2021 at 12:49 PM
How do I track my order
Once your order is carefully packed and shipped, you will be emailed the tracking information for your order. Please allow up to 24 hours from the arrival o...
Tue, 16 Nov, 2021 at 12:50 PM
I’ve received my order but I have questions. How can I contact you?
You can contact us by sending email to [email protected]. Please know that our hours are Monday – Friday 9am – 5pm ET. We are closed weekends and holi...
Tue, 16 Nov, 2021 at 12:51 PM
What forms of payment do you accept?
essencemakeup.com accepts Visa, MasterCard, American Express, Discover, JCB and Diner’s Club.
Tue, 16 Nov, 2021 at 12:51 PM
How do I update or cancel my order?
If you wish to cancel or edit your order, please contact customer service as soon as possible by sending email to [email protected]. We will do all we...
Tue, 16 Nov, 2021 at 12:52 PM